Strategic Services

The Strategic Services group is responsible for coordinating and uniting the efforts of IP&O’s individual units statewide. This involves operating and integrating the work management systems that provide the data the division needs for business efficiencies, as well as short- and long-term planning. This data is also provided to the university’s senior leadership and used in the preparation of numerous documents for university boards.

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Employees

IP&O employees represent about ten percent of the Rutgers workforce. Union, non-union, and rotating shifts, our employees drive our 24/7/365 operation. Employee Services develops, maintains, and follows its Standard Operating Procedures to address all employee concerns, onboarding activities, and employment lifecycle. Additional employee support is delivered through the myPath Training and Employee Development unit. myPath provides ESL classes, mock interviews, and systems training, ensuring that our employees are fully prepared for their roles.

Communications

Communications and Marketing ensures that IP&O’s 2,800 employees receive timely and informed communications about our division. Our group produces an internal newsletter, designs and maintains the IP&O website, we produce a monthly university-wide bulletin of services and events, and we lend our expertise to schools and units around the university for website assistance, graphic design, photography, videography, and drone footage. Our Data Analyst communicates volumes of data through interactive dashboards, providing vital information to leadership in a concise format.

Systems

Just as IP&O provides the university with the tools it needs for operational excellence, Strategic Services’ Systems group provides IP&O with the tools it needs to increase efficiencies. The FCA group maintains and monitors assets critical to deferred maintenance budgets; the Service Center fields statewide requests for maintenance and services; Systems Control and Support identifies software systems to improve workflow.

IWMS Administration is responsible for optimizing the practical use of workplace computerized system resources, providing the best possible user experience when interacting with those resources, evaluating, and supporting the effort required to choose the best systems, and managing the physical asset portfolio across the entire division of IP&O. In support of these responsibilities, IWMS Administration has a team of professionals who interact with all internal and external partners to explore technology, develop strategies, implement initiatives, manage system use guidance and governance, provide stewardship for physical assets, and assist with coordinating all associated activities.

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myPath Training and Employee Development offers role-based training to enhance the skills and knowledge of IP&O staff. Programs address divisional, departmental, and user needs through various formats, including Web-based Training (WBT), Instructor-led Training (ILT), User Guides, and Quick Reference Guides. Collaborating with other IP&O departments, myPath ensures efficient, tailored support for staff development. The department provides employees with opportunities for skill growth, resource access, and personalized career guidance, helping them reach their full workplace potential.

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IP&O Administration handles all Strategic Services administrative functions, as well as those for the EVP & COO. Functions include preparing governing committee and board documents and maintaining standard operating procedures, distribution of surveys, and managing university general inquiries.

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Employee Services supports Institutional Planning and Operations’ workforce and provides organizational capabilities that promote excellence and serves the employment needs of our staff and student workers. Our vision is to create a diverse workplace where people engage, connect, thrive, and achieve. We employ over 2,700 full-time, part-time, and student workers in the field of Facilities, Construction Management, Environmental Health, Public Safety, Administration, Finance, Accounting, IT, Human Resources, Communications, and Marketing, as well as Code Officials, Architects, Engineers and so many more.

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Communications and Marketing fulfills the communications needs of the entire division, as well as meeting requests for the entire university. General news is found in the division newsletter. This group is also responsible for posting timely updates to the division’s social media pages, including Facebook, Twitter, and Instagram. Communications and Marketing works closely with all divisional groups to help brand and market their products and services. It liaises frequently with other university communications group and provides drone footage, photography, and news/story ideas for Rutgers publications.

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Data Analytics for IP&O focuses on improving data management and decision-making through real-time, interactive dashboards. These dashboards help visualize and distill complex data, making it easier to track trends, predict needs, and streamline workflows. By consolidating and updating data in user-friendly formats, the group enhances efficiency across various departments, such as the FCA group and Employee Services, by automating manual processes and improving data accessibility for better planning and decision-making.

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